Last updated: 14 October 2026
About these terms
These terms apply to use of yellowhouse.co.za and purchases from the Yellow House Prince Albert online pantry. Please read the product information, delivery arrangements and order total before paying. Accommodation, restaurant and other bookings may have separate terms supplied during the booking process.
For order enquiries or complaints, contact petro@yellowhouse.co.za or +27 82 480 3725. Our address is 519 Christina de Wit Street, Prince Albert, South Africa.
Products and availability
Products are subject to availability. Please check the description, pack size, ingredients and any storage instructions before ordering. Handmade and seasonal products may vary in appearance. Photographs are illustrative and do not replace the product description. If you have an allergy or dietary requirement, contact us before ordering; do not assume a product is free from an allergen unless this is expressly confirmed.
Items marked “Available on order” are ordered and paid for online, with preparation and suitable delivery arrangements confirmed with you for each order. Please contact us before paying if you need to confirm availability, timing or delivery to your area. Fresh produce, frozen meats and other temperature-sensitive goods require suitable arrangements and should not be assumed to qualify for standard locker delivery.
Orders, prices and payment
Prices are shown in South African rand (ZAR). Review the checkout total, including any displayed delivery charge, before placing your order. Payment is due when ordering and is processed through Yoco using the payment methods offered at checkout. Please provide accurate contact and delivery details and keep your order reference.
If an item is unavailable or a material pricing or description error affects your order, we will contact you to agree a solution. We will not substitute goods or charge an additional amount without your agreement. If we cannot fulfil an item you have paid for and you do not agree an alternative, the amount paid for that item and any delivery charge that is no longer applicable will be refunded.
Delivery and PUDO lockers
Courier is available through PUDO lockers at R90 per order for eligible orders within South Africa. Enter your preferred PUDO locker name and town at checkout. We may contact you to clarify the locker or arrange a suitable alternative if it cannot be used. Keep your contact details accurate so that you receive collection notifications.
Preparation and delivery times depend on the items ordered, availability and courier service. Any estimated timing will be communicated when confirmed; contact us if your order is time-sensitive. Collect your parcel within the period in the courier notification and follow product storage instructions promptly. If delivery fails or a parcel is not collected, contact us to agree the next steps; any proposed redelivery cost will be explained before you agree to it.
Fresh, frozen and other products requiring special handling need separate delivery arrangements confirmed with Yellow House. Any additional arrangements or charges must be agreed with you before dispatch.
Cancellations, returns and refunds
Contact us as soon as possible if you wish to change or cancel an order. Whether a change can be made depends on preparation, dispatch and your applicable legal rights. Please do not send food or temperature-sensitive goods back without first contacting us for safe return instructions.
If an item is incorrect, damaged, spoiled on arrival or otherwise defective, please contact us promptly with your order number and a description of the issue. Photographs can help us investigate. Prompt reporting helps resolve food-quality issues but does not remove your statutory rights. We will arrange the appropriate remedy, including a replacement or refund where required by law.
Cooling-off rights may apply to qualifying online purchases under the Electronic Communications and Transactions Act. Statutory exceptions can apply, including to certain foodstuffs, personalised goods and goods likely to deteriorate or expire rapidly. These exceptions do not exclude rights relating to defective, unsafe or incorrectly supplied goods. Refunds will be processed using an appropriate agreed method, normally the original payment method, within the period required by applicable law. Payment-provider processing times may apply.
Privacy and website use
Our Privacy Policy explains how personal information is handled. Use this website lawfully and do not interfere with its security or operation. Website content belongs to Yellow House or its respective owners and may not be reused commercially without permission, except as permitted by law.
Consumer rights, disputes and changes
South African law applies. Nothing in these terms limits rights or remedies that cannot lawfully be excluded under the Consumer Protection Act, the Electronic Communications and Transactions Act or other applicable law. Please contact us first so that we can try to resolve a concern; this does not prevent you from approaching a relevant consumer authority, ombud or court.
We may update these terms for future use and purchases. The version applicable when an order was placed continues to apply to that order unless a lawful change is agreed.
